Privacy Policy

Last Updated: 11/27/2024

At LYRA The Agency ("we," "our," "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website or use our services.

By using our website www.lyratheagency.com and engaging with our services, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, sign up for newsletters, fill out forms, or engage with us directly. The types of personal data we may collect include:

• Personal Identification Information: Name, email address, phone number, business name, etc.

• Billing Information: Credit card information, billing address (only if you make a payment).

• Usage Data: Information about how you use our website, including IP address, browser type, device type, and browsing behavior.

• Communication Data: Any correspondence between you and our team, including email, chat, and other forms of communication.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services, including virtual assistant services and related tasks.

• To process payments, manage invoices, and fulfill your requests.

• To communicate with you regarding our services, promotions, or news.

• To respond to inquiries, comments, or requests for support.

• To monitor and analyze website traffic and usage to enhance your experience.

• To comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We take the security of your personal data seriously and implement reasonable measures to protect it from unauthorized access, alteration, or destruction. This includes:

• Using secure socket layer (SSL) encryption technology for transactions.

• Restricting access to your personal data to authorized personnel only.

• Regularly reviewing our data security practices to ensure they are up to date.

However, no method of data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may, however, share your information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party service providers who assist in operating our website, processing payments, or delivering our services. These providers are obligated to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

• Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your browsing experience, analyze usage patterns, and gather aggregate data. Cookies are small files placed on your device when you visit our website.

You may disable cookies through your browser settings, but doing so may impact your experience on our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete personal data.

• Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., when required by law).

• Opt-out of Communications: You can opt-out of receiving marketing emails or communications by following the "unsubscribe" instructions provided in the email.

To exercise any of these rights, please contact us at lyratheagency@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any external websites before providing them with your information.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete the data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

LYRA The Agency
Email:lyratheagency@gmail.com
Website: lyratheagency.com